ServerNest - SLA for virtual servers

Web Site Privacy Policy.

The following statement reflects the information gathering and dissemination practices for this web site www.servernest.com , as well as any software applications and information services related to this web site.

Privacy is a very serious matter for ServerNest. It is true that in order to process your request, we must know basic contact information such as your full name, phone number, address, e-mail, and method of payment. All required information is kept internally and is never shared with third parties. We collect only information that is essential to providing optimal service to customers and users. Acquired information is strictly limited to what we need to know in order to provide optimal service levels to our customers and to fulfill all legal or regulatory requirements.

We use your Internet protocol address to help diagnose problems with our server and to administer our web site. This site also collects the referring URL for tracking web traffic referred from other sites. We also record your our Internet Protocol address when you place an order.

Personal Information.

We do not associate personally identifiable information (PII), such as your name, address, or e-mail address, with non-personally identifiable information (non-PII), such as Internet protocol addresses, to create personal user profiles. Although we do receive your e-mail address along with your e-mail, no other personal information is collected. We do not send unsolicited e-mails. On occasion we will send you a newsletter. For that purpose we use the email address you gave us during the registration process. You can change your contact email any time in your control panel.

ICANN regulations

ICANN regulations require that your contact information be included in the publicly-accessible WhoIs database; if it is not included, you can lose your domain. Note that this will not include your credit card information, the contents or location of your Website, or any email address other than your direct contact address. An example of the information which will be displayed is as follows (this is an example):

    Registrant Services provided by:
    ServerNest

    Domain name: servernest.COM

    Administrative Contact:
    ServerNest GmbH
    Giessereistrasse 16
    8005 Zürich
    Switzerland
    Phone: xxx-xxxx

    Technical Contact:
    ServerNest GmbH
    Giessereistrasse 16
    8005 Zürich
    Switzerland
    Phone: xxx-xxxx

    Billing Contact:
    ServerNest GmbH
    Giessereistrasse 16
    8005 Zürich
    Switzerland
    Phone: xxx-xxxx

    Registrar of Record:
    Record last updated on 11-Apr-2005.
    Record expires on 01-Jun-2006.
    Record created on 02-Jun-1998.

    Domain servers in listed order:
    ns1.servernest.net
    ns2.servernest.net

    Domain status: REGISTRAR-LOCK

e-mail Links.

We use e-mail links located on web pages to allow you to contact us directly with questions or comments pertaining to ServerNest. We do not sell, lease or license this information to third parties. We read every message we receive and have a commitment to reply promptly. This information is used to respond directly to your questions or comments. We may file your comments for the purposes of evaluating how we can improve our site or services, or we may review and discard the information

Security.

Security issues are at the forefront of our thoughts. At ServerNest we secure our online transactions with a Thawte(R) certificate. Sites secured by such certificate are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. That should give our consumers peace of mind. Always ensure that the address bar of your browser starts with 'HTTPS:' (an extra 's' on the end of HTTP , denotes the secure, encrypted form)

Use of Cookies.

Most Internet sites collect data about visitors through the use of "cookies". Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for anonymously tracking traffic patterns. If you have set your browser to notify you before accepting a cookie, you will notice that ServerNest requests a cookie to be set on your computer. Its purpose is to let us know what country you selected so that you will be redirected automatically to your country's home page when you visit us the next time. This cookie, by itself, only tells us what country a previous ServerNest visitor has selected. It does not tell us your e-mail address or who you are.

What type of cookies do we use? ServerNest uses a persistent cookie. Persistent cookies remain on your computer's hard drive even after you close your web browser. You have the choice of opting out of this use of a cookie at any time by deleting the cookie from your machine. You can also set your browsers to notify you every time you receive a cookie, giving you the chance to choose whether to accept it or not. Contact the manufacturer of the browser for information about how to enable or disable cookies.

Changes.

Any changes to this policy are reflected in this section:

     List of Revisions:

    September 1st, 2008; Initial Version.
    February 20st 2010; current version; added user actions

Contact Us If You Have Any Questions
If you have any questions about the Privacy Policy, the practices of, or your dealings with this site, contact ServerNest.